CUSTOMER CARE
Have any questions or concerns ? We’re always ready to help! Call us at 416-953-7994 or send us an email at northerncanary@hotmail.com
Company Policy:
**(For Wholesale Orders Only)**
Unless otherwise stated at special events or through emails, all orders have a $500 minimum (before taxes & shipping) EXCEPT when ordering from the "Immediate Stock" categories. Immediate Stock is shipped without any minimums at all and are shipped within 2 business days of ordering. Products in any categories other then "Immediate Stock" are special orders and will take approximately 2-3 weeks to ship. For more information on when you will receive shipment, please inquire.
All wholesale orders must have a minimum 50% deposit upon initial order with balance due once order is shipped
Feel free to contact us at any time to ask about the special promotions when minimums are waived!
FAQ
Return Policy
In general, all sales are considered final. All claims, including non-defective item returns, must be made within five (5) days after receipt of goods. Please contact us for a Return Authorization (RA) number as goods will NOT be accepted without prior authorization from our company. An returns or credits will NOT be issued without a RA number. All RA requests will be authorized or declined within 30 days of the receipt of merchandise. A restocking fee of up to 30% of the value of the merchandise may be imposed on non-defective returns. Please contact us for our policy on damaged or defective item returns.
Cancellation Policy
To cancel orders placed with us at Northern Canary Fashions Inc., please contact us by phone or by sending us an email at northerncanary@hotmail.com or by completing the above questions/concerns contact form. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the cancelled merchandise for handling.